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Your Data, How & Why we receive it and its Security
We collect your personal data solely for the purpose of processing your reservation at La Villa de Mazamet. We receive data either directly (by you sending an email or by you completing the contact form on our website) or by you completing a reservation via our online reservation system “Freetobook”.
Your credit card information is sent to us via an encrypted file which can only be accessed by our password. The system used is fully compliant with PCI (Payment Card Industry) standards.
We also receive your data (name, email address & telephone number) when making a reservation via third party OTA (Online Travel Agents) for example Booking.com; Expedia and Hotels.com. When making a reservation via an OTA your credit card information is sent to us using the same encrypted PCI compliant method as when using our own reservation system.
Your credit card information is only held until your reservation with us has ended, it is then permanently and securely deleted.
We also receive your data (name, email address and telephone number) when making an enquiry via websites on which we advertise. The data received from these websites is sent to us electronically by email.
You may also request to receive our monthly email newsletter. To receive this newsletter by completing the sign-up request on our website here you will then receive an email from MailChimp (the company we use to send our monthly newsletter to you) for you to confirm that it is you that has requested to receive our newsletter.
Storage of your Data
Once received, your data (name and email address) is stored on password protected spreadsheet only accessible by us. We also transfer your name, address, email and contact number to our Registration Card which we ask you to sign on arrival as part of our check-in procedures.
These registration cards are kept locked in a secure storage box at all times.
Credit card information is securely destroyed on the morning of your departure from La Villa.
Accessing Your Data
If you would like a copy (sent to you by pdf) of what data we hold for you, please email [email protected] We will send you a file within 24 hours free of charge.
Making a Complaint
Should you feel the need to make to make a complaint at any time, please email [email protected] and we will respond to your within 48 hours and provide you with details of whom you may contact should you not be happy with our response.
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