Privacy Policy

Last updated: May 6, 2025

1. INTRODUCTION

La Villa de Mazamet, located at 4 rue Pasteur, 81200 Mazamet, France, represented by its manager Geoffrey Le Meur as the data controller, places great importance on protecting your personal data. This privacy policy explains how we collect, use, share, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable French legislation.

By using our services or providing us with your personal information, you agree to the practices described in this privacy policy.

2. DATA COLLECTED

2.1 Types of Personal Data Collected

We may collect the following types of personal data:

Identification Information: name, first name, postal address, email address, phone number
Payment Information: credit card data (processed via our secure payment provider Stripe)
Identity Documents: passport number or other identification document (for foreign nationals only, in accordance with French legislation)
Preferences and Special Needs: dietary restrictions, food allergies, and other information you choose to share with us to enhance your stay
Reservation Data: stay dates, room type, additional services requested

2.2 Methods of Collection

We collect your personal data through the following means:

Our website and online booking system
Email communications
Telephone communications
Paper forms filled out on-site
Our payment provider Stripe

3. USE OF DATA

We use your personal data for the following purposes:

Reservation Management: process your requests and bookings, provide the requested services
Legal Obligations: comply with our legal obligations, particularly regarding tourist accommodation and police formalities for foreign nationals
Customer Service: respond to your questions and requests, personalize your stay according to your preferences
Billing and Accounting: issue invoices and manage our accounting
Communications: contact you regarding your booking or stay
Marketing: send you information about our offers and services (only with your explicit consent)

4. LEGAL BASIS FOR PROCESSING

The processing of your personal data is based on the following legal grounds:

Performance of a Contract: processing is necessary for the performance of the accommodation contract concluded with you
Legal Obligations: processing is necessary to comply with legal obligations to which we are subject (tax obligations, police formalities, etc.)
Legitimate Interests: processing is necessary for our legitimate interests, such as improving our services and ensuring the security of our establishment
Consent: for certain specific processing activities, such as sending marketing communications, we rely on your explicit consent

We do not sell, trade, or transfer your personal information to third parties for commercial purposes.

Your data may be shared with:

Service Providers: including our secure payment provider (Stripe) and our email marketing service (Mailchimp)
Public Authorities: when required by law (notably for reporting obligations related to hosting foreign nationals)

These third parties only have access to the information necessary to perform their functions and are required not to use it for other purposes.

6. DATA RETENTION

We retain your personal data only for as long as necessary for the purposes for which it was collected, in accordance with legal requirements:

Reservation and Invoice Data: 10 years (accounting and tax obligation)
Data Used for Marketing Purposes: 3 years after your last contact with us
Data Related to Preferences and Special Needs: up to 5 years after your last stay

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration, and destruction, including:

Storing paper documents in a locked office
Processing banking data exclusively via the secure Stripe platform
Limiting access to personal data to staff members who need it

8. YOUR RIGHTS

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: you can request a copy of the personal data we hold about you
Right to Rectification: you can request the correction of inaccurate or incomplete data
Right to Erasure: you can request the deletion of your data in certain circumstances
Right to Restriction of Processing: you can request the restriction of the processing of your data
Right to Data Portability: you can request the transfer of your data to a third party
Right to Object: you can object to the processing of your data, particularly for marketing purposes
Right to Withdraw Consent: you can withdraw your consent at any time when processing is based on your consent

To exercise these rights, please contact us by email at info@villademazamet.com or by mail at the following address: La Villa de Mazamet, 4 rue Pasteur, 81200 Mazamet, France.

We will respond to your request within a maximum of one month. This period may be extended by two additional months if necessary, considering the complexity and number of requests.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website does not use tracking cookies or similar technologies to collect information about your browsing.

10. WEBSITE HOSTING

Our website is hosted by Netlify, Inc., whose headquarters are located at:

Netlify, Inc.
2325 3rd Street, Suite 296
San Francisco, CA 94107
United States

Netlify may collect certain technical information such as server logs. This data is processed in accordance with their own privacy policy, available on their website.

11. CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with a revised update date. We encourage you to regularly review this policy to stay informed about how we protect your information.

12. COMPLAINTS

If you believe that the processing of your personal data constitutes a violation of the GDPR, you have the right to file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL):

Website: www.cnil.fr
Postal Address: CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
Phone: 01 53 73 22 22

13. CONTACT US

For any questions regarding this privacy policy or the processing of your personal data, please contact the data controller:

Data Controller: Geoffrey Le Meur, Manager
Postal Address: La Villa de Mazamet, 4 rue Pasteur, 81200 Mazamet, France
Email: info@villademazamet.com
Phone: 05 63 97 90 33

This privacy policy was updated on May 6, 2025.