RESERVATION POLICY

Reservations must be guaranteed with the payment of a deposit by credit or debit card. The deposit amounts to 25% of the total accommodation cost of your stay. 

MINIMUM STAY

Minimum stay of 2 nights during peak periods.

CANCELLATION POLICY

ARRIVAL & DEPARTURE TIMES

You are welcome to arrive between 4pm and 7.30pm. If your travel plans dictate a later arrival, or you are delayed on route, please let us know (simply as we will be looking after dinner guests from this time and want to ensure we can personally welcome and settle you in).

Check-out and departure time is 11am.

CHILDREN & PETS

La Villa de Mazamet provides a relaxing ambience which is tailored towards adults. We therefore do not accept children under the age of 14 Young adults of this age, and above, are required to have their own bedroom. Other than assistance dogs, we do not accept any animals.

SMOKING

All indoor areas of La Villa are completely non-smoking, as well as poolside. If you wish to smoke, we ask that you do so outside the premises or in the gardens.

ACCESSIBILITY

Due to the age and layout of the building, we are sorry that La Villa de Mazamet is not accessible by wheelchairs and there are stairs to all bedrooms.

Please see our Frequently Asked Questions here.

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