Reservations must be confirmed by letter or email and must be guaranteed with the payment of a deposit by cheque (French residents only), credit (MasterCard or Visa) or debit card:
25% of the total accommodation cost of your stay
Your balance payment will be payable upon checkout
For reservations made within 48 hours of the arrival date, a reservation must be guaranteed by a credit card and we reserve the right to preauthorise the full amount of your stay to the card number provided
We do not accept American Express nor Diners credit cards
Throughout our season we have a minimum two night stay
Cancellations received at least 30 days before arrival date, we will refund the deposit made
Cancellations received within 30 days before arrival date, the deposit will not be refunded
Cancellations received within 7 days of your arrival, we will charge a further 25% of the total cost of your stay to your credit card
Cancellations received within 48 hours of your arrival date, the full amount of your stay will be due
Cancellation part way through your stay, remaining nights will be charged in full
If we are able to re-sell the room(s), for nights cancelled, for an equal or greater value, we will make the respective refund
A “no-show” is regarded as a failure to arrive before 11pm, without notification, on the date reserved whereupon we reserve the right to charge your credit card for the full duration of your stay
It is the responsibility of each guest to ensure that they have adequate travel insurance in place to cover the eventuality of the costs incurred by their cancellation. We are happy to supply written evidence of your reservation and any deposits made should these be requested by your insurance provider.
ARRIVAL & DEPARTURE TIMES
You are welcome to arrive between 4pm and 7.30pm. If your travel plans dictate a later arrival, or you are delayed on route, please let us know (simply as we will be looking after dinner guests from this time and want to ensure we can personally welcome and settle you in).
Leaving us will be difficult, however our check-out & departure time is 11am.
CHILDREN & PETS
La Villa de Mazamet provides a relaxing ambience which is tailored towards adults. We therefore do not accept children under the age of 14 and young adults of this age, and above, are required to have their own bedroom. Other than assistance dogs, we do not accept any animals.
La Villa de Mazamet is a completely smoking free (and vaping free) environment that includes the gardens and pool area. Guests who wish to smoke are kindly requested to do so outside of our main gates.
Due the age and layout of the building, we are sorry that La Villa de Mazamet is not accessible by wheelchairs and there are stairs to all bedrooms.