RESERVATION POLICY

Reservations must be confirmed by letter or email and must be guaranteed with the payment of a deposit by cheque (French residents only), credit (MasterCard or Visa) or debit card:

MINIMUM STAY

Throughout our season we have a minimum two night stay

CANCELLATION POLICY

ARRIVAL & DEPARTURE TIMES

You are welcome to arrive between 4pm and 7.30pm. If your travel plans dictate a later arrival, or you are delayed on route, please let us know (simply as we will be looking after dinner guests from this time and want to ensure we can personally welcome and settle you in).

Leaving us will be difficult, however our check-out & departure time is 11am.

CHILDREN & PETS

La Villa de Mazamet provides a relaxing ambience which is tailored towards adults. We therefore do not accept children under the age of 14 and young adults of this age, and above, are required to have their own bedroom. Other than assistance dogs, we do not accept any animals.

SMOKING

La Villa de Mazamet is a completely smoking free (and vaping free) environment that includes the gardens and pool area. Guests who wish to smoke are kindly requested to do so outside of our main gates.

ACCESSIBILITY

Due the age and layout of the building, we are sorry that La Villa de Mazamet is not accessible by wheelchairs and there are stairs to all bedrooms.

Please see our Frequently Asked Questions here.

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